1. General 

  1.1. These Terms and Conditions apply to your participation in the Engagement Institute Annual Conference 2025 (“Annual Conference”) only

1.2. These Terms and Conditions may be amended from time to time. By registering after any amendments are posted, you will be deemed to have accepted the updated Terms and Conditions.

2. Contract and price 

   2.1. All prices are in Australian dollars and inclusive of GST, unless otherwise indicated. 

   2.2. Discounted prices are only available to Members of the Engagement Institute. 

   2.3. The description of the Annual Conference, or of any of the events forming part of the Annual Conference, and prices, may be subject to change or correction at any time without notice.  Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete.  If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired. 

   2.4. By completing and submitting a Registration Form you warrant that: 

          - you are capable of entering into a legally binding contract with Engagement Institute, 

          - you are authorised and able to make payment via the method you have chosen, 

          - the information you have provided is correct, and 

          - your purchase is not made for the purpose of commercial resale. 

   2.5. A contract for purchase is only formed once we have accepted an order by issuing an email confirmation. 

3. Payment method 

   3.1. Full payment must be received in order to be considered registered for the Annual Conference. Payment will be taken prior to the Annual Conference. 

   3.2. Payment should be made online with valid credit cards (Visa, Mastercard, American Express). 

4. Accommodation 

 4.1. Accommodation is not included in your conference registration fee.

4.2. Accommodation may be selected as an optional add-on at the time of registration, subject to availability.

4.3. By selecting accommodation during registration, you agree to the terms and conditions of the individual hotel, including cancellation and refund policies.

4.4. It is your responsibility to review and understand the terms of your selected hotel prior to booking.

4.5. Nectar Creative Communications and the Engagement Institute accept no liability for hotel charges, cancellation fees, or any issues arising from accommodation arrangements.

5. Refund / cancellation / no shows policy 

   5.1. If you wish to cancel your place, you must notify the Engagement Institute in writing to engagementinstitute@nectarcc.com.au

   5.2. The following terms will apply to any notice of cancellation of attendance at the Annual Conference received by the Engagement Institute: 

          - Up to 14 July 2025: 70% of the full registration fee will be refunded 

          - From 4 August 2025: 50% of the full registration fee will be refunded 

          - From 1 September 2025: no refund available, substitution only 

   5.3. Should you have difficulties in obtaining your visa and are not able to attend the Annual Conference this cancellation policy still applies. 

6. Warranties and liabilities 

   6.1. The Engagement Institute excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification. 

   6.2. The Engagement Institute will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any registration or goods or services purchased. 

7. Event recording 

   7.1. By registering for the Annual Conference, you authorise the Engagement Institute to record the Annual Conference (which includes any questions or comments by any participant or audience member) in audio or visual format or both. 

   7.2. You also agree that the Engagement Institute is the owner of the copyright and other intellectual property in that recording and that the Engagement Institute may use the recording for any purpose it considers and agrees is appropriate, including publicity, education or other activities and may earn income for its own benefit, and you waive any moral rights you may have. 

   7.3. The Engagement Institute is not obliged to exercise the right to make any recording. 

8. Photography 

By attending the Annual Conference, you acknowledge that your photo might be taken, and you consent to the taking and use (including in any publication or production) of any such photo by us in whole or in part, and in conjunction with any words or drawings, in electronic or print form. 

Delegates and speakers are prohibited from photographing and / or recording the sessions for commercial use. 

9. Law 

These Terms and Conditions are governed by the laws of Queensland.  The parties irrevocably submit to the exclusive jurisdiction of the courts of Queensland. 

10. Force majeure 

Neither the Engagement Institute nor the Annual Conference shall be liable for delay or failure to organise the conference if such delay is due to fire, typhoon, cyclone, earthquake, flood, strike, labour dispute, war, government order, riot, revolution, pandemic or any other cause beyond their reasonable control.